سياسة الإستبدال والإسترجاع

Exchange and Return Policies

. At present we do not offer an exchange nor a return service

: A return will only be allowed in the case of

.If the product is faulty

.If the product is not as described

.If the wrong order is sent by mistake

Order Cancellation/Right of Withdrawal

At present, we do not offer an exchange nor a return service

.You have a legal right to cancel/withdraw an order before you have received it

.You can notify us via email of your decision to cancel an order and receive a refund

:This right to cancel an order does not apply in the case of

.Products which have been made to your specification or are personalized

Certain other products may also be excluded from your right to cancel. If this applies, this fact will be clearly

.stated on the product page before you purchase

Your right to cancel/withdraw an order starts from the date you place your order on the Site. Your deadline for cancelling/withdrawing the order is three days before its shipment date

 Letting Us Know You Wish to Cancel/Withdraw

You can also contact our Customer Services team at [email protected]. We will e-mail you to confirm we have received your cancellation. If you are e-mailing us or writing to us, please include your order number to help us to identify it

:If you cancel/withdraw your order in compliance with these Terms Azalya will

Make any refunds due to you with 3-5 days and in any event no later than 14 days after the day on which we are informed by you on your decision to cancel or withdraw from this contract

:If a product has been delivered to you before you decide to cancel your order

.Nor refund or an exchange will be allowed

Copyright and Trade Mark 

All the content on the www. azalyahome.com site including trademarks both registered and unregistered, logos, copyright, corporate images, works, images, photos, dialogues, music, sound, video, documents, designs, figures, logos, menus, web pages, graphics, colors, patterns, tools, printed characters, drawings, diagrams, layouts, methods, processes, features and software (collectively, the “Content”), are the property of and/or exclusively available to Azalya and its content suppliers are protected by copyright and other intellectual property laws

The consumer shall not reproduce, publish, distribute, view, modify, create works from or benefit in any way, in whole or in part, from the Content, without the prior written consent of Azalya or its content suppliers, depending on the case, unless, however, with this document Azalya provides authorization for you to view, download and print the pages of the Site in hard copy, solely for personal and not commercial use

Azalya has the right to claim the ownership of any Content published on the Site, at any time, and to oppose any use, distortion or modification of any such Content for whatsoever purpose

The protection and security of personal data is a high priority for us. Therefore, we strictly adhere to the rules. Below you will be informed about what type of data is collected and for what purpose it is collected

​

Personal contact for data protection

Should you have any questions about the collection, processing or use of your personal details and data, should you require information, correction, blockage or deletion of your data, or revocation of authorization previously given, please contact

Azalya by Samiha Bajrai 

P.O. Box 1777, Jeddah 21141, Saudi Arabia

Jamjoom Commercial Center

Tower 1 Gate 6, 7th Floor, Office 8 

+966 555033495 

info@azalyahome.com 

Data transmission / data loggin

Use of personal data

Personal data will only be collected or processed if you voluntarily provide such information, for example in the context of a request or order. Unless there are any necessary reasons for doing business, you may at any time revoke in writing by e-mail the previously granted authorization to use your personal data storage. Your data will not be disclosed to third parties, unless a disclosure is required by law or to fulfill your order. In addition, only such data is passed on to an external tax office for the creation of the accounting, which are required for this purpose

 Zid

.This website was created under Zid. Zid also processes the data

No storage of credit card data

. We do not store any credit card details. Such payment details are exclusively stored on the secure server of our payment service provider

Social media

Our Azalya website can easily be shared on Instagram and Facebook. Our implemented solution strongly protects your data privacy. Our social-sharing buttons contain only static links to the social networks. You will be forwarded to the social network in a separate browser window

The social networks can therefore only obtain data from you, when you have pressed a sharing button. If you are a logged-in Instagram and Facebook user and you click on the sharing button, then this information will be transmitted to your Instagram and Facebook profile